Return Policy

Returns
Our policy lasts 14 days. If for any reason you are unsatisfied with your purchase, you may return it for an online store credit of the value paid, or exchange it for a different item. Please contact us by email at : prairiedogonlinestore@gmail.com, within 14 days of receiving your shipment to be eligible for a return or exchange.

To be eligible for a return or exchange, your item must be unworn & unused and in the same condition that you received it,this includes Leather protectant spraying & cleaners. It must also be in the original packaging.


Refund process
Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you when your return has been processed.
If there are any issues with your return, we will contact you to let you know.

Exchanges
If you need to exchange your purchase for the same item or a different item or equal or greater value, please send us an email at : prairiedogonlinestore@gmail.com and send your item to: 142 Edilcan Drive, Concord, ON, L4K 3S6, Canada.

Shipping
To return your product, please mail your product to: 142 Edilcan Drive, Concord, ON, L4K 3S6.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please note that we are not responsible for shipments that are not received by us. It is recommended that you purchase insurance to cover the value of your item in the event of a lost package.